Request Service

Barudan customers know they can trust not only their machine, but also the dedicated team that offers technical support and service. Requesting service and support is easy - simply call our Technical Support Line or Request Service by opening a support log.

At Barudan America, we do our best to reply to all inquiries in a timely manner. Our success rate in getting customers and machines back to peak performance is the best in the industry.

PLEASE NOTE: Barudan America does not provide support for Barudan products sold or operated outside the United States and Canada. If you are in need of assistance outside the United States and Canada, please find the appropriate agent in your area.

USA Customers
Technical Support Line: (440) 498-3660
or toll-free (866) 825-5884
Monday - Friday 8:30 AM to 5:00 PM EST
Fax: (440) 248-8856

Canadian Customers
Technical Support Line: (905) 671-4010

Request Service by opening a support log

Click the link at the left and fill out our Request Service Form to submit a question or problem. Your log will be entered into our Help Desk System and our technicians will respond during standard support hours. We'll call back or email a response. Please fill out the form completely and supply as much detail as possible so we can better direct your question or issue.

Why do you ask for my machine model and serial number?

Barudan makes continuous improvements to our products. Barudan produces many different models to meet our customers' varied needs. Some of these have small, but significant, differences that require different parts. Knowing the exact model number and serial number helps us get you the correct parts.

Look for the silver plate on your machine. Your model and serial number can be found here.